We're Here to Answer Your Questions

Our top priority is customer satisfaction! We’re always here to assist you, answer your questions, and provide technical support for our product line.

Ntaifitness Gym Equipment is ready to help with any questions you may have regarding your purchase. If your question isn’t answered here, we’re happy to assist you in finding a solution.

Helpful information includes ordering, warranty policies, spare parts, return policies, shipping, delivery, installation, and FAQs.

Contact Us

Company Details

Company Name: Shandong Ningtai Body Building Apparatus Limited Company
Address: No. 287 KangBo DaDao, Economic Development Zone, DeZhou City, Shandong Province, China
Postal Code: 253082

Contact Details

Phone: +86 (0534) 508-8836, +86 (0534) 508-8839
Mobile: +86 17853476388
Website: fitness-china.com
Hours: 8:30 AM – 5:30 PM (Mon – Fri)

How to Place an Order

All equipment requires a detailed shipping cost calculation. Please contact us for a complete price, including shipping. We accept multiple payment methods and can provide VAT invoices.

For any disputes, claims, complaints, or legal actions related to our business policies, both parties agree to submit to the jurisdiction of the courts located in Dezhou City.

How to Cancel an Order

If you wish to cancel an order, please contact us within 2 hours. Orders are processed automatically and continuously.

If the product hasn’t left our warehouse, we’ll do our best to cancel your order. Once it enters manufacturing, shipping, or handling, it cannot be canceled.

Order Processing & Shipping Times

For orders placed before 3:00 PM, in-stock small package items ship the same day. Most freight shipments dispatch within 2-3 business days.

Custom orders may require 20-30 days for delivery. Visit our Shipping Policy for details.

Assembly & Installation

Most equipment is shipped unassembled. Assembly and installation assistance is available for an additional fee. For more details, contact us.

Warranty Policy

All Ntaifitness products are covered by a warranty, varying by type and model. We guarantee our products are free from defects when purchased from an authorized retailer.

For issues, contact us or send a written notice. If covered, you may need to return the product for repair or replacement, potentially covering return shipping costs.

Return Policy

Returns are accepted within 14 days of receipt, with customers covering shipping costs. Products must be new, unused, and in original packaging.

Refunds exclude shipping fees. Contact our customer service team before returning. Custom-made products are non-refundable unless defective.

Pricing Policy

We’re not responsible for pricing errors. Incorrectly priced orders will be canceled and refunded. If shipped, we’ll adjust pricing or arrange a return.

Prices vary based on stock, promotions, and demand. Price adjustments or matching aren’t available post-purchase.

Need Help?

Your satisfaction matters to us! Reach out for any assistance with your fitness equipment needs.

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